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Channel: The Future of Customer Engagement and Commerce
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Retailers must reclaim their eGrocery brand experience

The most valuable asset that a grocer owns is consumer trust. That's why retailers need to make their eGrocery brand experience equal to in-store.

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Playing to win: How sales coaching leads to success

Coaching is critical for the success of sales teams, yet many orgs don't have a grasp on it. Learn how to improve sales coaching - and your bottom line.

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International Women’s Day 2019: Put up or shut up

If you’ve no proof of how you’re advocating for workplace equality beyond an annual post on International Women’s Day, stop talking. It’s time for action.

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Why Explainable AI (XAI) is the future of marketing and e-commerce

Explainable AI (XAI) won't replace human workers; rather, it will complement and support people, so they can make better, faster, more accurate decisions.

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Public relations for the internet: Online reputation management

Online reputation management means monitoring and engaging in online activities to understand and improve the public impression of a company. In other words, public relations for the internet.

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It is your destiny: Submit your content for Star Wars Week 2019

That's no moon! That's a request from a galaxy far, far away to submit your thought leadership content for Star Wars Week 2019.

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The top 5 pet peeves of sales reps

Discover the pet peeves that have sales reps pulling their hair out instead of closing deals, as well as suggestions to make their lives easier.

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B2B marketing evolution: Customers demand B2C experiences

Automation and technology have made it easier to personalize the customer journey, forcing a B2B marketing evolution as customers demand B2C experiences.

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Why self-service is critical to the future of CX

Convenience and time are the most important commodities in the experience economy. That's why self-service is critical to the future of customer experience.

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Winter is here: How brands can create FOMO and stay relevant

The only winter people can accept: How HBO's Game of Thrones created FOMO and a loyal fan base.

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